NOVEK CRM
Build stronger relationships. Close more deals.
NOVEK CRM is a customer relationship management platform built for the way Ethiopian businesses sell, serve, and grow. It centralizes contacts, tracks every interaction across phone, email, and in-person meetings, and automates the sales pipeline from lead capture to deal closure. Marketing automation tools let you nurture prospects with targeted campaigns, while a built-in service desk ensures post-sale support is tracked and resolved efficiently. With Amharic-language support, local payment integrations, and mobile-first design, NOVEK CRM empowers sales and service teams to work smarter wherever they are.
Key Features
Contact & Account Management
Maintain a single source of truth for every customer and prospect with rich profiles, interaction history, and relationship mapping.
- Unified contact database
- Interaction timeline
- Company hierarchy mapping
- Custom fields & tags
Sales Pipeline & Forecasting
Visualize your pipeline with drag-and-drop deal stages, weighted forecasts, and activity-based selling metrics that keep reps accountable.
- Kanban deal board
- Weighted revenue forecast
- Activity tracking
- Win/loss analysis
Marketing Automation
Design email drip campaigns, score leads based on engagement, and hand off sales-ready leads to reps automatically.
Service Desk & Ticketing
Track customer support requests from submission to resolution with SLA timers, escalation rules, and satisfaction surveys.
Mobile CRM
A fully featured mobile app lets field sales teams log calls, update deals, and access customer data on the go, even offline.
How It Works
Import Your Contacts
Migrate existing customer data from spreadsheets, email, or legacy systems using guided import wizards.
Configure Your Pipeline
Define deal stages, probability weights, and required activities that match your sales process.
Engage & Convert
Capture leads from web forms, nurture with automated campaigns, and manage deals through to close with full visibility.
Who It's For
B2B Sales Teams
Manage complex, multi-stakeholder sales cycles with account planning, deal rooms, and collaborative selling tools.
Retail & Distribution
Track trade relationships, manage route-to-market coverage, and automate reorder reminders for distributors.
Professional Services
Convert proposals into projects, track billable engagement, and maintain long-term client relationships with renewal workflows.
Frequently Asked Questions
Interested in NOVEK CRM?
Schedule a demo or talk to our team about how NOVEK CRM can work for your business.
Request a Demo